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See what people are saying about Craftsman Piano Sales & Service

High quality work, on time, good prices, easy communication, overall a great pleasure to do business with.

For many years now I’ve had the pleasure of doing business with Joe Hanerfeld and his fine crew at Craftsman Piano Co. I value greatly their desire to please and the ever-increasing range of services offered at good prices. This is an ambitious and hard working company, ready to expand skills and materials as the occasion demands. In addition to rebuilding services, they have a network for piano brokering and specialists that have served me and my customers very well.

In Dec, 2009 we worked together preparing a Steinway D that Joe’s team rebuilt, and which I contracted to provide for a concert by Emanuel Ax & Yo-Yo Ma. Joe was unstinting in his attention to this important project. In the event, the piano had power, clarity and depth. The artists both complemented the piano. A tribute to all who worked so hard to prepare it.

– Terry Flynn, from Flynn Pianos, a prominent piano technician whose regular clients include Dave Brubeck and Peter Serkin.

I have known and do business with Mr. Joe Hanerfeld and the Craftsman Piano Company for well over ten years. I would like to express the great satisfaction and respect for the professionalism, very high standard, as well as the unyielding integrity Mr. Hanerfeld and his staff has shown to me. All these years, his very honest business practices has earned him my unconditional loyalty. We have bought over a dozen pianos from his company, as well as he has been maintaining them all along. I have and will surely continue recommending him many times over, to anyone who is truly serious about getting the best value in purchasing or servicing a piano.

Dr. Gines-Didier Cano
Director/Owner Crestwood Music Education Center
453 White Plains Road
Eastchester, NY 10709

My name is Arpad Maklary. I learned my trade at the Hungarian Musical Instrument School where I later became an instructor for piano restoration as well. I have worked with Joe Hanerfeld at Craftsman Piano for two years. In these two years Joe Hanerfeld, myself and the guys in the shop have done our best to increase the quality of the work. At this point I believe we are the equal of the best restoration houses in the country. In my opinion Joe has made it his business to build beautiful pianos. He has done his best to accommodate customers. And take care of any warranty issues promptly.

Arpad Maklary

It’s been a pleasure over the last 10 years to do business with Joe Hanerfeld who together with his staff of experienced specialists delivers exceptional quality rebuilding and refinishing and great value. The work has always been completed on time, on price and with attention to every detail. As a piano technician with over 30 years experience, I have learned to associate with the best and I appreciate the no nonsense top quality service that Craftsman Piano delivers.

Bob Dowling Registered Piano Technician/Pianist


Joe, thank you so much for the magnificent Steinway B piano.  I so much appreciate both your workmanship and your professionalism.  This piano is perfectly suited for this particular space — a large restored barn with high ceilings, pine floors, and hardwood beams.  The tone is ideal: both warm and clear, with a wide dynamic range plus a wide range of color.  My wife (Jenni, an amateur pianist) has already fallen in love with it.  In addition, I look forward to using it for informal chamber music evenings here with friends — including professional musicians I met during my many years with the Vermeer String Quartet.  Bravo for your wonderful work!

Richard Young


About 12 years ago I was directed to Craftsman Pianos for rebuilding of my inherited Mason & Hamlin BB (from 1929). Joe and his crew did a fine job of overhauling, though because of costs I opposed replacement of the action. The case was beautifully restored by one of Joe’s suppliers. Over the years Joe tackled the action and other features, and now I have a piano of high quality. His tuning throughout the years has been very fine. The result is a beautiful instrument that I think is the equal or better than any midsize piano. It was a good investment and gives real pleasure.

Stuart Boynton

Riverdale, New York